TERMS & CONDITIONS
The Belgian Beer Vault - Terms & Conditions
Welcome to The Belgian Beer Vault! These terms and conditions ("Terms") apply to all purchases made on our website. By placing an order, you agree to be bound by these Terms.
Contact Us
If you have any questions, please don't hesitate to contact us through the "Contact Us" tab.
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We offer a wide selection of Belgian (and other beers for purchase online.
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You'll see the total price of your order before confirming your purchase.
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Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. Unfortunately, there is nothing we can do about customs clearance - customs rules make the buyer(the buyer - you!) responsible for these fees.
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We reserve the right to cancel an order due to stock limitations or other unforeseen circumstances.
Delivery
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We deliver worldwide (excluding limitations mentioned below).
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Standard delivery times are typically within 30 days of order confirmation.
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You'll be informed of any additional shipping costs before confirming your order.
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Important: We are not responsible for any import taxes or duties applied by your country. Please check your local regulations before placing an order.
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Deliveries for Brazil, China, Canada, Switzerland, Norway, and Hong Kong may require additional fees or face customs delays. We recommend checking your country's import regulations for alcohol before purchasing.
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For the USA : we are not responsible if the shipment is blocked by US Customs. Please be aware that State ABC laws govern how much alcohol a person may import into their state without a license and those laws are enforced by CBP. You must check with the state ABC board where your shipment will enter the country to determine their limits. When a person imports beverage alcohol products into the United States on a one-time basis for personal use, an importer's basic permit is not required, nor is it necessary to obtain a COLA. However, ALL federal, state, and local taxes must be paid, and other state, local, or CBP requirements may apply.
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Deliveries are made exclusively through a courier service, unless, previous to the agreement, another way of delivery was agreed upon
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You will be informed about shipping and delivery costs before your purchase is confirmed. If shipping costs cannot be calculated automatically, this will be mentioned and /or an estimation of the shipping costs will be forwarded.
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For packages up to 2kg/4.4lbs a cheaper shipping option is available. This option does not include proof of deposit, track & trace or basic indemnity in case of loss or damage. Please be aware this will be at the risk of the buyer. If your shipment is above 2kg but you would wish to use this option, contact us through this form.
Returns & Refunds
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You have 14 days from the delivery date to return any unopened and unused items.
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To initiate a return, please contact us via the contact form.
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You are responsible for return shipping costs.
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A 25% restocking fee will be applied to orders returned after receiving the "Delivery Confirmation Email."
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Refunds will be issued within 30 days of receiving the returned items.
Warranty
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We offer the manufacturer's warranty on all products.
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Please refer to the manufacturer's website for specific details.
Website Content
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We strive to provide accurate information on our website. However, errors may occasionally occur.
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We are not liable for any damages arising from inaccurate information.
Limitation of Liability
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We are not liable for any indirect or consequential damages arising from the use of our website or products.
Governing Law
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These Terms are governed by Belgian law.
Changes to These Terms
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We may update these Terms at any time.
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The latest version of the Terms will be available on our website.